Overall Purpose: Why the Job Exists & What You Will Do:

The Quality Manager provides leadership and guidance for the department, works to improve core processes, and manage projects. They will accept ownership of ensuring the staff is developed in all quality assurance functions. This person also works to develop a clear understanding of the business and technical aspects of the quality assurance function in order to support the entire organization.

Essential Job Functions & Expected Outcomes: Your Accountabilities in the Role

• Exhibit strong communication and problem-solving skills while leading the Quality department toward company goals and objectives.
• Identify areas of continuous improvement within the quality department and in the Quality Management System.
• Maintain existing quality management system and develop quality and inspection planning, monitor suppliers and manufacturing processes, and develop inspection and testing systems and methods for data collection, analysis and reporting.
• Direct generation of First Article Inspection (FAI) Reports, manufacturing and process certs, and Root Cause and Corrective Actions. Interact with customers as needed.
• Manage, supervise and oversee the training, qualification and workload of Inspection and Quality Assurance personnel.
• Provide leadership to achieve operational excellence through the processes of inspection planning, in process and final inspection surveillance, analysis of data, corrective action and continual improvement.
• Train team members in QMS system and maintain training records.
• Manage internal and external audits for customers and third-party audits to attain required certifications. Work with all departments to ensure processes are followed to meet audit standards.
• Maintain Calibration of Measuring and test equipment in all areas and maintaining records.
• Be involved in new product development and review all new jobs for proper documentation and that the customer's needs are being addressed, as well as identifying gaging needs for new as well as existing work.
• Work with customers on deviation approvals for dimensional and cosmetic issues, discuss possible engineering changes to improve part manufacturability, and address any concerns on shipping preservation issues or part quality.
• Assure and assist in the timely completion of part quality documentation requirements, including but not limited to: ballooned drawings, inspection check sheets, SPC charts, process flow diagrams, process failure mode and effects analysis', process control plans, dimensional layout requirements, part submission warrants, capability study, and measurement system analysis.
• Maintains quality related documents and work instructions for all company processes.
• Maintains safe operations by adhering to safety procedures, and regulations.

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any time with or without notice.

Position Requirements:

• Education: High school or equivalent
• Experience:
• Minimum of two years in a leadership role required
• Minimum of two years in an aerospace industry required
• Functional Skills:
• Knowledge of CMM programming, use and supporting software
• Knowledge of APQP requirements
• Knowledge of AS9100, ISO13485, and ISO 9001:2015 requirements preferred
• Ability to work closely with all business processes and functions
• Strong independent thinking, strong organizational and planning abilities and excellent analytical and problem-solving skills are essential
• Ability to train, teach and mentor subordinates to develop a strong team
• Ability to define, drive and implement change
• Certification(s): N/A
• Technology Aptitude/Skills: Technical Capacity, Organizational skills, problem solving/Analytical, Time Management and attention to detail.
• Language Skills: Excellent verbal and written communication, strong ability to create/write work instructions and train others.
• Leadership/Behaviors: Solid collaboration skills, ability to listen to ideas, others, and implement the best enhancements, ability to work with others, be open minded to ideas and try new things. Ability to be positive, conceptualize, and initiate projects effectively. Versatility/flexibility is also key to perform various portions of multiple projects.
• Culture Match Behaviors: Respectful, honest, and steady personality who handles situations with optimism yet holds people accountable; good listener who can be flexible and invoke great ideas to make the best decisions and agile to move from project to project, or department, to help the organization grow and develop.

Core Values that Apply to All Positions:

• Safety Focused
• Tenacity
• Hard Work
• Selflessness • Teamwork
• Peaceful Coexistence
• Patience
• Perseverance

Equipment Used:

• This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.
• This role routinely uses quality inspection related tools and equipment.

Physical Requirements to Perform Essential Functions:

• Ability to operate a motor vehicle, as required for travel in the role
• Ability to stand for up 6-8 hours in one session
• Ability to sit at desk for 2+ hours per day
• Ability to operate keyboard and view computer screen as needed throughout the day
• Ability to write ideas/information in a logical flow as needed throughout the day
• Ability to read and respond on an on-going basis daily due to nature of the work, throughout the day
• Ability to communicate with others via phone, in-person, and computer on-going
• Ability to listen to customers, employees and peers, problem-solve, and respond accordingly
• Ability to read, write and speak English fluently
• Ability to sit, stand, walk, bend, stoop, kneel, crouch, reach, squat, twist, push, pull, and carry items frequently
• Lifting up to 35 lbs. sporadically

Environmental Conditions & Travel:

• The employee is regularly exposed to an office and manufacturing environment with moderate noise. The employee is occasionally required to wear suitable Personal Protective Equipment while visiting manufacturing departments, such as safety glasses.
• This position may face inclement weather conditions when traveling.
• Travel: Limited, less than 5%